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Privacy Policy

Privacy Policy 1112 — Our Commitment to Protecting Your Data

At 1112, your privacy and personal data security are a priority we never compromise on. This document transparently explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: January 2026 PDPA 2010 Compliance SSL 256-bit
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PDPA
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Data Protection Commitment

Six Core Pillars of Privacy Protection at 1112

We don't just comply with the law — we go beyond the minimum requirements to ensure your data is truly secure.

Military-Grade Encryption

All data transmitted between your device and 1112 servers is protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions. Sensitive data such as passwords and financial information is never stored in plain text.

Strict Access Control

Only authorised 1112 staff with legitimate business needs may access member personal data. All access is logged and monitored. Two-factor authentication (2FA) is enforced for all staff handling sensitive data.

Secure Data Storage

Your personal data is stored in ISO 27001-certified data centres equipped with automatic backup systems, multi-layered firewalls, and protection against cyber intrusion. We conduct regular security audits to ensure our systems remain up to date.

No Data Sales

1112 never sells, rents, or trades members' personal data to any third party for commercial purposes. Your data belongs to you — we only use it for purposes to which you have explicitly consented.

Right of Access & Correction

As a 1112 member, you have the right to access, correct, and update your personal information at any time through your account portal or by contacting our support team. Data correction requests are processed within 14 business days.

Malaysia PDPA Compliance

The 1112 Privacy Policy is designed and periodically updated to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We have a dedicated data protection officer responsible for continuously monitoring this compliance.

Contents

Quick Summary: 1112 collects information necessary to operate the platform safely and efficiently. We do not sell your data. You may request access, correction, or deletion of your data at any time. All data is protected with the latest encryption and stored on secure servers.

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by the company operating the online betting platform 1112 accessible via 1112.vin and the official 1112 mobile app. This policy describes our practices regarding the collection, use, disclosure, storage, and protection of your personal information when you use any of the services we offer.

By registering or using the 1112 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms & Conditions which forms part of the overall data protection framework of the 1112 platform.

We are committed to ensuring that all personal data processing we carry out is lawful, fair, and transparent, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions regarding this Policy, please contact our team via live chat, available 24/7.

2. Types of Personal Data We Collect

1112 collects various categories of personal data depending on how you interact with our platform. Below is an overview of the data we collect:

Data Category Sample Information Collection Methods
Identity Information Full name, date of birth, identification card number, document images Account Registration & KYC
Contact Information Email address, mobile number, residential address Account Registration
Financial Information Bank account number, account holder name, transaction records Deposits & withdrawals
Technical Data IP address, device type, browser, operating system Automated platform usage
Usage Data Game history, betting records, game preferences In-platform activity
Communication Data Support chat logs, emails, feedback Communication with our team

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information or religious beliefs unless required by applicable law.

3. How We Use Your Personal Data

The personal data we collect is used for the following purposes, all of which have a valid legal basis under PDPA 2010:

  • Account management: To create, manage, and maintain your member account on the 1112 platform.
  • Transaction processing: To process deposits, withdrawals, and any financial transactions you carry out.
  • Identity verification (KYC): To verify your identity to ensure account security and compliance with anti-money laundering (AML) regulatory requirements.
  • Fraud prevention: To detect, investigate, and prevent fraudulent activity, collusion, or platform abuse.
  • Customer support: To provide technical assistance and resolve any disputes or enquiries you raise.
  • Legal compliance: To fulfil our obligations under applicable Malaysian law, including reporting requirements to relevant authorities.
  • Platform improvements: To analyse usage patterns in order to improve user experience and overall platform performance.
  • Marketing communications: To send promotional information and exclusive offers — only if you have given consent to receive such communications.

4. Data Sharing and Disclosure

1112 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, we may share your data with the following parties under limited and controlled circumstances:

  • Payment service providers: Payment processors that assist us in handling deposit and withdrawal transactions, subject to strict confidentiality agreements.
  • KYC service providers: Accredited third-party identity verification companies to meet regulatory compliance requirements.
  • Cloud computing providers: Infrastructure services that store and process our data within a secure, encrypted environment.
  • Regulatory authorities and law enforcement: When required by law, court order, or direction from a relevant authority.
  • Fraud prevention analysts: Services that help us identify and prevent fraudulent activity, money laundering, and platform abuse.

Note: All third-party service providers we engage are required to sign data processing agreements ensuring they comply with data protection standards equal to or higher than our own. They are only permitted to process your data for the specific purposes we have defined.

5. Cookies and Tracking Technologies

The 1112 platform uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and analyze platform usage patterns. The cookies we use can be grouped into several categories:

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects information about how you use the platform to help us identify areas for improvement. This data is collected in aggregate and does not identify you individually.
  • Functional Cookies: Saves your preferences such as language, display settings, and game preferences for a more personalised experience.
  • Analytics Cookies: Helps us understand how players interact with different sections of the platform for continuous improvement purposes.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the 1112 platform.

6. Data Security Measures

The security of your personal data is our highest priority. 1112 implements multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

  • 256-bit SSL Encryption: All communications between your device and 1112 servers are encrypted using the latest TLS protocols.
  • Data encryption at rest: Sensitive data stored in our databases is encrypted using the AES-256 encryption algorithm.
  • Two-factor authentication (2FA): Available to all member accounts and enforced for internal staff access.
  • 24/7 Security Monitoring: Our cybersecurity team continuously monitors systems to detect and respond to any threats.
  • Regular penetration testing: We conduct routine security testing by independent security experts to identify and address any system vulnerabilities.
  • Staff training: All 1112 staff who handle personal data undergo comprehensive data protection training on a regular basis.

7. Data Retention Period

1112 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. General data retention guidelines are as follows:

  • Active account data: Retained for the duration that your account remains active and in use on the 1112 platform.
  • Financial transaction records: Retained for a minimum of 7 years from the date of transaction, in accordance with Malaysia's tax and anti-money laundering legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after account closure or the last verification date, whichever is later.
  • Support communication logs: Retained for 3 years from the date of last interaction for reference and dispute resolution purposes.
  • Technical data and system logs: Retained for 12 months for security and performance analysis purposes.

Once the relevant retention period expires, your data will be securely deleted or anonymised in a manner that can no longer be linked to you personally.

8. Your Rights Under PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 1112:

  • Right of Access: You have the right to obtain a copy of the personal data we hold about you. Access requests will be processed within 21 business days.
  • Right to Correction: You have the right to request correction of any personal data that is inaccurate, incomplete, or outdated. Corrections will be completed within 14 business days.
  • Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
  • Right to Complain: You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been violated.

To exercise any of the above rights, please contact our support team via live chat or email. We will assist you through the required process with full dedication.

9. Protection of Children's Data

The 1112 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18. If we discover that a child's personal data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.

Parents or guardians who are concerned that their child may have registered on our platform are welcome to contact our support team immediately. We take child protection seriously and will act promptly upon receiving such reports.

10. Amendments to This Privacy Policy

1112 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the expansion of our services. You will be notified of any significant amendments via a prominent notice on the platform or by email to your registered address at least 14 days before amendment takes effect.

The latest version of the Privacy Policy will always be available on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 1112, please contact us through the following channels:

  • Live Chat: Available 24/7 directly through the 1112 platform — the fastest way to get a response.
  • Support Email: [email protected] — for written enquiries requiring documentation.
  • FAQ Section: Visit FAQ page for answers to frequently asked questions about privacy and your account.

Important Note: For requests relating to your PDPA rights such as data access or correction, please clearly state the type of request and provide sufficient identity verification information so we can process your request securely and efficiently within the stipulated timeframe.

Trusted Platform

Your Data Is Safe with 1112 — Register and Play with Complete Peace of Mind

With 256-bit SSL encryption, full PDPA compliance, and a strict no-data-sale policy, you can focus entirely on your gaming experience without worrying about the security of your personal information.

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